The most common reasons why parents request refunds are when there are
- conflicts with scheduling class times
- issues when registering for a class with no open spots
- or a misunderstanding of the class based on its description.
The best way to avoid a refund request is to ensure your class/camp dates and times are accurate, the number of available spots for class registration is up-to-date, and each class has a clear description as to what it is and what it involves.
In the rare case of a refund request, you can refund a customer's payment by visiting your Provider Dashboard and clicking on the "Payments" tab. On the next page, the option to Refund is located on the right-hand side of each transaction.
Once your refund request is approved, we will refund the charge. Depending on your customer's bank, he or she will see the refund show up between 5 to 10 business days later.
Please note that for each refund, the customer will receive the full amount they had originally paid, but the 6.5% VersatileKids commission fee is non-refundable and must be borne by the provider. You can issue the refund at any time up to 90 days after the transaction is made. After 90 days has passed since the transaction was made, the option to refund the transaction is unavailable.